FREE DELIVERY ON ORDERS OVER R500

Terms & Conditions

1. Detailed Description of Goods

Rarely Worn cc trading as INDIGENOUS is an online store in the organic and natural beauty, lifestyle and homeware product industry. 

2. Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of email .
All orders are dispatched via courier service or international air mail. Once dispatched your order delivery time will depend on your chosen delivery method in checkout. See a list of times here.

A delivery being delayed is not grounds for return or refund.

You accept that any signature for delivery by a person at the delivery address can be used as proof of delivery.

3. Export Restriction

The offering on this website is currently available to South African clients only. 

4. Return and Refunds Policy

The provision of goods and services by INDIGENOUS is subject to availability. In cases of unavailability, INDIGENOUS will contact you with options.

All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you purchased, you can contact us within 7 days of receipt with the reason of dissatisfaction. We will issue a return if the product is in its original sealed packaging. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product.

If you are not satisfied after opening and/or using the product, we will pass your feedback onto the supplier of the product. It is then at the suppliers discretion how to proceed and INDIGENOUS itself will not be held responsible for issuing a refund.

If a product is damaged or broken when received, you must inform INDIGENOUS within one working day of receiving it. We will then make arrangements for a return & replacement at our expense. 

5. Customer Privacy Policy

INDIGENOUS shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment Options Accepted

Payment may be made via Visa, MasterCard, Paypal or by bank transfer into the INDIGENOUS bank account, the details of which will be provided on request. 

7. Card Acquiring and Security

Card transactions will be acquired for INDIGENOUS via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer Details Separate from Card Details

Customer details will be stored by INDIGENOUS separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

10. Responsibility

INDIGENOUS takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods. 

11. Country of Domicile

This website is governed by the laws of South Africa and INDIGENOUS chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.

12. Variation

INDIGENOUS may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company Information

This website is run by Rarely Worn cc based in South Africa trading as INDIGENOUS and with registration number 2011/067145/23 and Chloe Williams as Director.

14. INDIGENOUS Contact Details

AG07, Woodstock Exchange
66 Albert Rd, Woodstock, Cape Town

Email us hello@indigenous-store.co.za

Call us +27 (0)64 304 415